FAQs

Where do you ship from?

We are located in Alberta, Canada. This makes shipping to the USA, Canada and Mexico cheap and fast. We are working on establishing warehouses in South Africa and China. 

 

I am confused about the batteries for the backup lights.

The Cavelight Matchstick can use three different batteries and has an adapter to make it possible:
3 x C-batteries (recommended for use if using it as backup light)
2 x 18650 lithium rechargeable batteries
2 x 26650 lithium rechargeable batteries

 

How are these lights tested?

Please look at this website that explains the standard testing conditions: http://www.led-resource.com/ansi-fl1-standard/

 

Are they really waterproof?

The short answer is yes! All the lights have double o-rings with a snug fit. The smaller lights twist to turn on and the larger lights have magnetic switches.  

 

What about a warranty?

If you are not satisfied with your purchase for any reason, send it back within 30 days for a full refund. No questions asked. 

We also offer a 12-month warranty against defects in materials and workmanship for the lights and a 6-month warranty for the batteries. 

 

I am interested in becoming a reseller.

Great, contact us!